Meg Inc
CALL CENTER REPRESENTATIVE
JOB DESCRIPTION
JOB REQUIREMENTS
| Jobs Function: | Call Center Agent | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | Junior | Offered Salary: | 21,000 to 21,500 |
| Jobs Location: | Lazimpat, Kathmandu | Min. Experience Year: | 6 Months to 1 Year |
| Academic Qualification: | Higher Secondary (+2 ,Diploma, A Level ) | No. of Openings: | 1 |
| Deadline: | October 22, 2024 (In 6 days) | Preferred Gender: | Male |
Handle inbound and outbound calls from customers efficiently and professionally.
Address customer inquiries regarding products, services, policies, and account details.
Resolve customer complaints and issues, escalating to appropriate departments when necessary.
Provide accurate and relevant information to customers to resolve concerns.
Accurately record and update customer interactions and transactions in the system.
Adhere to company policies, procedures, and regulatory standards (including confidentiality, security, and data protection).
JOB REQUIREMENTS
Minimum +2 pass with 50% marks
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
AbIlity to remain calm and professional during challenging conversations.
Basic computer skills (MS Excel, Word).
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